--- title: "Case study: Historic Silver Mine – website | Sweet Lava" description: "UX/UI design, build and a deep integration with the iKSORIS ticketing system for the UNESCO-listed Historic Silver Mine. See the details." url: https://sweetlava.eu/en/work/historic-silver-mine-website-with-ticket-sales/ lang: en alternate_pl: https://sweetlava.eu/pl/projekty/kopalnia-srebra-strona-www-z-systemem-zakupu-biletow/ --- Culture & tourism # Historic Silver Mine – a website with online ticket sales Information architecture and user flows, desktop and mobile UI design, website build and a deep integration with the external iKSORIS ticketing system. Jerzy Koenigshaus ·Antonina Jasińska ·Piotr Sember ![The website of the Historic Silver Mine in Tarnowskie Góry](https://cdn.sanity.io/images/pgdlccfz/production/7498f5daba1ccbcc3e76e88ff56a971156281584-3840x2160.jpg?w=1600&q=90&auto=format) Context The Historic Silver Mine and the Black Trout Adit in Tarnowskie Góry are two separate sites which, in the digital product, had to start working as one coherent system. Despite its UNESCO World Heritage listing, this privately managed monument didn't have a website matching its rank: the old one was cluttered and dated. Our job was to bring order to that structure. We focused on cutting the information noise and designed a simple, usability-first interface that joins both sites into a single whole. The challenge The main design challenge was building a coherent image for two places of a completely different character: an underground mine and a water adit. It took a well-thought-out information architecture that also categorises a rich programme of events. On the UX side the key was the integration with the iKSORIS ticketing system. We styled this external module to feel like a native part of the interface, so users never sense they've left the site and the purchase flow continues without a break. ![The mobile navigation of the Historic Silver Mine website](https://cdn.sanity.io/images/pgdlccfz/production/ab33f3b8331ea44bd95e0516c35ebcf79098a269-5000x6688.png?w=2000&q=90&auto=format) Navigation on mobile ![An event card with visible tags and buttons](https://cdn.sanity.io/images/pgdlccfz/production/080690a2c76d72a6de63828adea883603fc1eba4-5000x6688.png?w=2000&q=90&auto=format) An event card on the Historic Silver Mine website ![The top banner on mobile – Historic Silver Mine](https://cdn.sanity.io/images/pgdlccfz/production/abc07ff689c7013bc604ff4baa6ddf5eaa0a386b-5000x6688.png?w=2000&q=90&auto=format) The top banner on mobile ## The iKSORIS integration We built the site on WordPress, so the editorial team works in a familiar, intuitive CMS. The key technical challenge was the ticketing system: the iKSORIS module runs on a dedicated subdomain, which usually costs visual coherence. We solved it with deep front-end styling of the sales panel, keeping the interface fully continuous. Users don't feel the change of environment, which prevents abandoned carts. ![The iKSORIS integration: picking the date and time](https://cdn.sanity.io/images/pgdlccfz/production/05e6f3ab32f4a462bf9bc2f6c311fbacc072bffe-11274x6435.jpg?w=2000&q=90&auto=format) Picking the date and time of an event ## That intriguing contrast The visual design of the Historic Silver Mine website is a considered evolution of the existing brick-and-black identity. Our goal was to liven up the message and give it a modern, entertaining tone without losing the gravity of the place. A palette of intense violet and deep plum, set against the traditional brick orange, builds an intriguing contrast; the darker, saturated colours carry the mysterious, underground mood of the mine. A dynamic broken-line motif ties it all together: a subtle geometric detail and a direct nod to the identity of Miasta Gwarków, the project's patron. ![The history of the Historic Silver Mine – desktop](https://cdn.sanity.io/images/pgdlccfz/production/8b3164e874853cd6d2f2eef3cc2b9fda6b7cbe18-1200x1603.png?w=2000&q=90&auto=format) The history of the Historic Silver Mine ![The history subpage on mobile – Historic Silver Mine](https://cdn.sanity.io/images/pgdlccfz/production/104821202f319461c95c6b4624f23ef2c213db07-1200x1605.png?w=2000&q=90&auto=format) The history subpage on mobile ![The history and trivia subpage – Historic Silver Mine](https://cdn.sanity.io/images/pgdlccfz/production/6bc89689da5c2dd3e4837005b3560df61c629931-1200x1605.png?w=2000&q=90&auto=format) The design of the history and trivia subpage ## The result The new architecture successfully joined the Historic Silver Mine and the Black Trout Adit into one ecosystem. Instead of competing for attention, the two sites became a complementary offer, which clearly raised the recognisability of the brand. A bold palette of saturated violet, deep plum and brick orange brought the message to life, pairing an entertaining tone with the mysterious mood of the underground. The key UX win, though, was the full iKSORIS integration: precise styling of the sales subdomain made it a visually inseparable part of the site, and the direct step from browsing to booking measurably lowered checkout abandonment. ![A woman's hand holding a phone with an event page of the Historic Silver Mine](https://cdn.sanity.io/images/pgdlccfz/production/fd5adf360536e965514309b56eb66ec1d9e0185b-1920x1920.png?w=2000&q=90&auto=format) An event card on mobile ![A woman typing on a laptop, the Black Trout Adit on screen](https://cdn.sanity.io/images/pgdlccfz/production/9b52982d07d7acd71ff5e7d73dc7d552a1fb4b2d-1920x1920.png?w=2000&q=90&auto=format) An event at the Black Trout Adit ## Related services - [Custom website design & development](https://sweetlava.eu/en/services/websites/) - [E-commerce development & online stores](https://sweetlava.eu/en/services/e-commerce/) - [UX audits & UX/UI design](https://sweetlava.eu/en/services/ux-ui-ax/) ## Related projects ![Miasta Gwarków brand identity](https://cdn.sanity.io/images/pgdlccfz/production/328bc9aba2f4c94eacae46e399c035c73e8c7165-8000x4500.jpg?w=1600&q=90&auto=format) Culture & tourism ### [ Miasta Gwarków – brand identity for an industrial heritage trail ](https://sweetlava.eu/en/work/miasta-gwarkow/) A full brand identity for a tourism brand, from the mark to a system of carriers. Logo, typography, colours and rules that let the brand speak with one voice in print and on screen. ![An iPhone with the Ars Projekt website, lying on concrete](https://cdn.sanity.io/images/pgdlccfz/production/e2ca41de26933e167c7b195b89a9d42e005987b4-3600x2025.png?w=1600&q=90&auto=format) Services / Architecture ### [ Ars Projekt – a portfolio website for a Kraków architecture studio ](https://sweetlava.eu/en/work/ars-projekt-portfolio-website-for-a-krakow-architecture-studio/) For the Ars Projekt studio we designed and built a fully custom WordPress theme whose information architecture serves one goal: showcasing the impressive portfolio of Kraków architect Roman Szczypuła. Blog ## Related articles E-commerce ### [ E-commerce UX audit – what we check and what it costs ](https://sweetlava.eu/en/blog/ecommerce-ux-audit/) Traffic but no sales? A UX audit of an online store shows where conversion leaks – from the listing to the checkout. We explain what it covers, what it costs and what you get in the report. Read article → UX/UI/AX ### [ UX audit – what it is, what it costs and what you get ](https://sweetlava.eu/en/blog/ux-audit/) A UX audit finds the places where your website or app loses users and money. We explain how it works step by step, what it costs, what the report contains, how app and store audits differ, and how to run a basic review yourself. Read article → UX/UI/AX ### [ UX vs UI – what's the difference and why you need both ](https://sweetlava.eu/en/blog/ux-vs-ui-differences/) UX and UI get used interchangeably, yet they describe two different layers of a product. We explain the difference with examples – and what happens when one is missing. Read article → Development ### [ Core Web Vitals and site performance – why speed sells ](https://sweetlava.eu/en/blog/core-web-vitals-why-speed-sells/) A slow website loses customers twice, in Google (lower rankings) and after the visit starts (abandonment). We explain LCP, INP and CLS, and how to genuinely improve them. Read article → ## Related terms - [Conversion & conversion rate](https://sweetlava.eu/en/glossary/conversion-rate/) - [Information architecture](https://sweetlava.eu/en/glossary/information-architecture/) - [UI (user interface)](https://sweetlava.eu/en/glossary/ui/) - [User flow](https://sweetlava.eu/en/glossary/user-flow/) ## Have an idea in mind? Let's talk. Tell us about your idea and we'll recommend the best route from concept to a working product. [ Get in touch ](https://sweetlava.eu/en/contact/)