---
title: "UX audit – find what loses your users | Sweet Lava"
description: "A UX audit is an expert review that shows where users struggle and what to fix first, as a prioritised list with reasoning. See what it covers."
url: https://sweetlava.eu/en/glossary/ux-audit/
lang: en
alternate_pl: https://sweetlava.eu/pl/slownik/audyt-ux/
---

UX & product design 

# What is UX audit?

A UX audit is an expert analysis of a website, store or application that shows where users hit problems and what to fix first. The deliverable is a prioritised fix list with reasoning – not a generic report.

The audit combines three sources of knowledge: data (analytics, session recordings, heatmaps), an expert walkthrough of the key paths, and recognised usability heuristics. Every conclusion is backed by data or a specific principle, which is why an audit ends the internal arguments about whether "that button is really a problem".

The report has three layers: a summary for decision-makers, a problem list with weights (critical, significant, cosmetic) and recommendations, and quick wins – fixes with a big effect and a small implementation cost. You can implement the list with the audit's author or with your own team.

An audit pays off when the product has traffic but the results disappoint, and before a rebuild: it often turns out that a dozen specific fixes beat a new site. An expert audit typically costs €2,000–6,000; the version with user research €5,000–12,000.

**Audit or user testing?** The audit is faster and cheaper; research shows what no expert can predict – the customers' language and their real motivations. The practical order: audit first, research where the decision is expensive. We describe the process, prices and example findings in our [UX audit article](https://sweetlava.eu/en/blog/ux-audit/).

## Related services

- [ UX audits & UX/UI design → ](https://sweetlava.eu/en/services/ux-ui-ax/)

## Related articles

E-commerce · 19 July 2026

## [ E-commerce UX audit – what we check and what it costs ](https://sweetlava.eu/en/blog/ecommerce-ux-audit/) 

Traffic but no sales? A UX audit of an online store shows where conversion leaks – from the listing to the checkout. We explain what it covers, what it costs and what you get in the report.

UX/UI/AX · 9 June 2026

## [ UX audit – what it is, what it costs and what you get ](https://sweetlava.eu/en/blog/ux-audit/) 

A UX audit finds the places where your website or app loses users and money. We explain how it works step by step, what it costs, what the report contains, how app and store audits differ, and how to run a basic review yourself.

## Related terms

- [CRO (conversion rate optimization)](https://sweetlava.eu/en/glossary/cro/)
- [Heatmap](https://sweetlava.eu/en/glossary/heatmap/)
- [Usability testing](https://sweetlava.eu/en/glossary/usability-testing/)
- [UX (user experience)](https://sweetlava.eu/en/glossary/ux/)

## Want to know where your product loses users?

A UX audit ends with a prioritised list of fixes, each with a rationale. Scope and quote within a few days.

[ Get in touch ](https://sweetlava.eu/en/contact/?source=glossary-ux-audit)